FREQUENTLY ASKED QUESTIONS
We hereby inform our esteemed customers that in the event of wishing to return an item, specific conditions must be fulfilled. The outlined conditions are as follows:
- Change of Mind: Should a customer experience a change of mind, the item may be returned to our designated return address. Alternatively, we do offer a collection service, but please note that courier charges will apply based on the product and the customer's geographical location.
- Damage or Defected Item: There are two distinct scenarios for defected or damaged items as detailed below. Policies will be applied accordingly:
a. Received Damaged Goods: If a customer receives a defected or damaged item, they are entitled to return the product in its original condition. Upon receipt of the returned item, the customer will be eligible for a full refund.
In the event that a customer receives a defected or damaged item but fails to return it to the company, they will not be eligible for a refund until the item is returned.
b. Damage by Customer: If a product is damaged by the customer, a return will not be accepted. However, we are willing to cooperate with the customer to arrange for replacement parts for the damaged goods at an additional cost.
3. Wrong Item Ordered by Customer: If a customer mistakenly orders the wrong product, an exchange or refund is possible, subject to the following conditions:
Conditions for Full Refund: In order to be eligible for a full refund, the customer must adhere to the following terms and conditions:
• The customer must return the item first.
• The returned item must be in the same condition as received.
• The item must be packed in its original packaging.
• If the customer returns the item independently, no charges will apply. Upon receipt of the returned item, we will process the refund.
• If the customer opts for our Collection service, courier charges will apply, depending on the item and the customer's location.
Return and Exchange: Return and exchange with another product is possible, but customers should be aware of the following key points:
• The item to be exchanged must be in the same condition as received.
• If the customer wishes to exchange the product, courier charges will apply, based on the customer's location and the specific product ordered.
• If the customer exchanges the product with a cheaper item, they will be eligible to receive the remaining funds.
• If the customer chooses to exchange for a more expensive item, they will be required to pay the price difference.
We trust that these conditions will be diligently followed by our valued customers. Please do not hesitate to contact our customer service for any further assistance or clarification.
Yes, we will definitely restock items that are currently indicated as "out of stock." We understand how important it is for our customers to have access to the products they want, and we are actively working on replenishing our inventory. We apologize for any inconvenience the temporary unavailability may have caused and appreciate your patience. Rest assured, we are committed to ensuring that you can purchase your desired items as soon as possible. Thank you for your understanding and continued support
will I receive the same product that I see in the picture?
Yes, absolutely! Just like the reference you've seen, the product you receive will be identical in appearance and quality. We take great care to ensure that our products match the images and descriptions provided on our platform. Your satisfaction is important to us, and we want to make sure you receive exactly what you expect. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help!
You can easily access your sales receipt by checking your email inbox. We send a copy of your sales receipt to the email address you provided during the purchase process. Please search your email for the subject line containing your order number or the name of the product you purchased. If you're unable to locate it in your inbox, please check your spam or junk folder, as it may have been filtered there. If you still can't find it, feel free to provide us with your order details, and we'll be happy to assist you further in retrieving your sales receipt.