Refund and Return Policy
All purchases made with Mirrored Wardrobes Ltd are covered under our 14-day money back guarantee. If you’ve changed your mind, return the item to the designated depot and your refund will be processed once the item has been received back and inspected. All refunds are issued with the same method used for initial payment and can take up to 7 working days to be processed. Collection service via our couriers is available and is quoted based on item specifications and postcode.
Return Eligibility
In order to qualify for a return, the following conditions must be adhered to;
- a) Items must be in resale-able condition and in the original packaging.
- b) Clearance products are not enabled for return.
- c) The item must remain in its original condition without any assembly, fitting, or alterations.
- d) For hygiene reasons, mattresses are not eligible for return once they have been removed from their packaging.
Damaged Items
We take thorough measures to adequately package all items for safe transportation. If you have received a damaged item or are missing parts, please report this to us immediately and we will arrange replacements for you as quickly as possible. Please observed the lead time for substitution parts varies from item to item and may take -14 working days.
Damage Claims
If you have received the item and find any damaged/missing parts within the packaging material, please let us know quickly and we will fix it up to send you alternative parts free of cost. Should you opt not to receive replacement components, the item is eligible for return in accordance with our regular returns procedure. If we are unable to resolve the issue for you with replacement parts or a full replacement, we will arrange a free collection of the item and issue you a full refund.
How to submit a Return?
To submit a return, appeal an exchange/replacement or if you have not got your product, please send us an email: mirrorwardrobes@gmail.com